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Seven Tips for Writing Concisely Without Sounding Like a Robot
People are busy these days – we all know that. Just one look at our own emails boxes is a good reminder of what the people receiving our messages are experiencing. 
The Use of Color in Emails
Like kids with a brand new coloring book, it can be tempting to add color to an email. After all, why would Microsoft or Google offer the ability to change font colors if it wasn’t a good idea? Is a good idea to use color in your emails? And if so, when?
Openings, Greetings, Conclusions, and Closings: The Best Options for Emails
Your email greeting and opening sets the tone for your entire email – it is your first chance to make a good impression. When it’s too casual, your message can show a lack of respect to your reader and when it's too formal, you might be seen as “out of touch.”
Pie charts for Pi Day!
Consider using pie charts and other visuals instead of long, dense text. This one-page PDF offers three techniques to visualize your idea.
Tips for writing great bios - show don't tell
Follow these tips to write bios that engage your reader!
Effective Email course: Free on YouTube!
Keep your work email clear, concise, and effective with this free, five-part YouTube training! Download the handout here to test your knowledge when you're through.
Professional Writing Skills course: Free on YouTube!
Keep any business document clear, concise, and focused on your business needs with this five-part training. Download the handout here to test your knowledge after each course lesson's video.
Reports, Proposals, and Procedures: Free YouTube course!
Keep high-stakes, multisection documents clear, concise, well organized, and focused on your business needs with this five-part training. Download the handout here to test your knowledge when you've completed the course.
Writing Performance Reviews: Free YouTube course!
Keep performance reviews clear, descriptive, objective, and right for today's workplace with this five-part training. Download the handout here to test your knowledge when you've completed the course.
Seven charts about our business
Our firm has offered consulting, training, coaching, and document-support services for over 35 years. All our services help clients save time and improve results through stronger communication skills. We crunched some numbers recently to analyze which services our clients have found most helpful.
Case study: Want the job of your dreams?
An MBA degree from a leading business school is no guarantee of a great job, even paired with impressive work experience. An MBA’s future can still boil down to a single resume. This case study shows how we helped 500+ MBA students at UC Berkeley and in Singapore pitch their experience through writing — in less than 20 seconds each.
Case study: Presentation and leadership skills
Our clients tell us that uneven presenting skills plague senior directors and project managers alike, across industries that are completely different from one another. Here's the main way we help clients invest in their current and future managers.
Case study: Sales, relationships, and communication skills
Sales teams can miss opportunities to deepen relationships and put the customer’s interests first. This case study shows how we helped one of the largest US nutritional supplement companies strengthen their sales, presenting, and meeting skills — at both the local and national team levels.
We mourn the loss of John Christopher Disman
Our beloved editorial director, Christopher Disman, passed away in February. Our thoughts and prayers are with his family.
What is the cost of bad writing?
While it seems like bad writing is just annoying, it can also be dangerous and costly.
Before You Hit the Send Button: My 3P’s of Business Writing
If you’re looking for a few simple rules to remember before hitting that “send” button on your email, then take time to remember these three things.
The 5 Steps to a Professionally Crafted Message
Badly written email messages can cause your reader confusion (“What do they want again?”), frustration (“What does this have to do with me?) and ultimately indecision (“I don’t have time for this… I’ll deal with it later.”) Fortunately, there’s a simple 5-step process for writing great email messages.
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