Drive Results: Writing Performance Reviews the SMART Way

One of the most important jobs managers have is to make sure their employees work effectively and achieve results. Clear, ongoing communication — including written performance documentation — is crucial to that process.

Working alone and in small groups, this half-day course helps managers and supervisors set performance objectives and write performance appraisals more easily and efficiently.

Booking Information:

  • A half-day course lasts 3.5 hours; the maximum class size is 25
  • The workbook is Writing Performance Reviews the SMART Way

Sample Agenda:

  • Writing performance objectives and standards
  • Determining criteria for acceptable performance documentation
  • Using descriptive language
  • Explaining and supporting evaluations and decisions
  • Keeping your descriptions specific and complete

Here’s our three-step training approach:

  1. We assess writing samples and review objectives to customize the curriculum for your organization.
  2. During training, we encourage active participation through discussion and practice.
  3. Participants apply concepts and techniques by evaluating, editing, planning, and drafting job-related documents with one-to-one feedback from the instructor.

Write It Well can deliver this course in our virtual training room or in your offices. Email us at or call (510) 655-6477 to find out how we’d customize this course to include your organization’s forms or review process.

Training Testimonial:

“The workshop got great reviews and the participants were engaged the entire time. They could see instantly how they could write more effective performance objectives and reviews more quickly.”

— Terry Moreno, City of Palo Alto


Write it Well took their off-the-shelf course on Writing Performance Reviews and customized it so that each person in our department could immediately see the relevance and value of the training. The facilitator got the group out of their seats to work on team projects and created a safe environment where employees who have been working the same way for decades agreed to make minor changes that will have a big impact.

Lt. April Wagner

Palo Alto Police Department